A Model and Sample Case for Teaching the Business Value of Information Technology

Because it is a strategic resource that is complex, costly and permeates all functions of the modern organization, information technology (IT) is closely scrutinized for its contributed value, particularly in relation to resources expended. From this perspective, understanding the business value of information technology is a requirement not only for CIO’s and CEO’s, but also for non-managers working in IT, as well as many others in the organization. It is important that models for learning about IT value are clearly defined, easy to use, and supportive of active learning.